Frequently Asked Questions

Questions & Answers About Recovery

Clear, straightforward answers about how dispute claims work, what documents you need, and how settlements are paid out.

Anyone who has lost money to an investment scam, fake cryptocurrency exchange, unauthorized bank wire, romance scam, or deceptive merchant can file a claim. We help both individuals and small business owners across the United States and 62 international jurisdictions.

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Our support desk is available to explain your dispute options in plain language with no obligation.

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Questions & Answers About Recovery

Who can file a fraud dispute claim?

Is there a minimum amount required to open a dispute?

How long does the recovery and review process take?

How can I check the status of my claim?

What documents should I have ready when filing?

Is my personal information and documentation kept safe?

How does our depository directly process and recover your funds?

Is third-party or government filing required to recover my funds?

How and when do I receive my recovered money?

Are there upfront recovery fees or release taxes?

Have a question about your specific situation?